Your Sri Lanka Journey Starts Here
Get a free, fully personalised itinerary - tailored to your dates, your pace, and your dream destinations across Sri Lanka.
Plan My TripLast updated: 6 October 2026
These terms apply to every tour, transfer and travel service you book with Aveniq Travel (“we”, “us”, “our”), a Sri Lanka-based tour operator. Please read them before you confirm a booking. If anything is unclear, ask us at info@aveniqtravel.com or on WhatsApp at +94 71 490 3620 β we’re happy to explain.
When you request a quote or use our custom tour builder, we send you a personalised itinerary and price. This is free and does not commit you to anything. Prices depend on your dates, group size, hotels and season, and hotel and transport availability can change until your booking is confirmed. Each quote states what is and isn’t included.
Your booking is confirmed when we have both agreed the final itinerary and price in writing (by email or WhatsApp). We then send you a booking confirmation listing the services included, your travel dates and the total price. Please check it carefully and tell us straight away if anything is wrong, including the spelling of names as they appear in your passports.
The person who makes the booking confirms that they are at least 18 years old and that they accept these terms on behalf of everyone in their group.
We don’t take a deposit or any advance payment. The total price shown in your booking confirmation is paid on arrival in Sri Lanka, in the way agreed in your confirmation. Once your booking is confirmed, we will not increase its price unless you ask for changes to your itinerary.
Unless your confirmation says otherwise, prices do not include international flights, travel insurance, visa fees, personal expenses, tips, or meals and activities not listed in your itinerary.
You can cancel your booking at any time, free of charge. Because nothing is paid in advance, there is nothing to refund and no cancellation fee. We simply ask you to let us know as early as possible by email or WhatsApp, so we can release your hotel and transport bookings.
You can ask to change your itinerary before or during your trip. We’ll do our best to accommodate you and will tell you about any change in price before it’s made. Changes depend on availability, and some changes requested during the trip may not be possible.
Occasionally we may need to change part of your itinerary β for example if a hotel becomes unavailable, a national park closes, or road or weather conditions make a route unsafe. If that happens, we’ll tell you as soon as possible and offer an alternative of a similar standard. If the change is significant and you don’t want to accept it, you can cancel free of charge.
We are not responsible for changes or cancellations caused by events outside our reasonable control, such as extreme weather, natural disasters, epidemics, civil unrest, strikes, government restrictions or flight disruptions. In those situations we will still do our best to help you and to rearrange your plans.
We arrange your trip with independent local suppliers such as hotels, drivers, guides, jeep operators and boat operators, which we choose carefully. Each supplier’s own rules also apply to its services β for example hotel check-in times or national park regulations. Wildlife sightings on safaris and whale-watching trips can never be guaranteed.
We will plan and arrange your trip with reasonable care and skill. Our responsibility is limited to the services described in your booking confirmation, and to the extent permitted by law we are not liable for losses caused by your own actions, by third parties unconnected with the services we arranged, or by events outside our reasonable control. Nothing in these terms limits any liability that cannot legally be limited, including for death or personal injury caused by our negligence.
If something isn’t right during your trip, please tell your guide or contact us straight away on WhatsApp at +94 71 490 3620, so we can fix it while you’re still there. If you’re not satisfied after your trip, email us at info@aveniqtravel.com and we will reply as soon as we can.
We use the information you give us only to plan and run your trip and to communicate with you about it. See our Privacy Policy for details.
These terms are governed by the laws of Sri Lanka. If you are a consumer living in another country, this does not take away any protection you have under the mandatory consumer laws of that country.
We may update these terms from time to time. The version that applies to your trip is the one published on this page on the date your booking was confirmed.